Cognizant Consulting

PARTNER/SENIOR DIRECTOR

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I lead the strategic design experience and innovation group at Cognizant (formally Idea Couture) tasked with leveraging design to reimagine meaningful and differentiated E2E user experiences that solve business problems. Experience driving human-centered, market-leadership solutions at large-scale by applying experience strategy, research, UX/UI design and operational frameworks, to deliver digital transformation.

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North Highland Consulting

SENIOR DIRECTOR, Experience Design & Strategy

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Built, led, mentored and coached North Highland’s  CX Experience Design practice, a team of high-performing UX, service design and insights specialists, partnering with business leaders, product managers, marketing,  software engineers, and data analysts to craft end-user focused solutions that drove business objectives and maximized design impact through transformational outcomes.

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Slalom Consulting

EXPERIENCE STRATEGIST

Created a Full-Spectrum Innovation Framework adopted by multiple clients to uncover product (digital & physical) and service opportunities that delivered meaningful competitive advantages across multiple internal and external touch-points, constructing differentiated and defensible innovations.​

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Kimberly-Clark Corporation

SENIOR GLOBAL DESIGN MANAGER

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Designed first-of-a-kind IoT Intelligent Restroom servicing solution, combining both digital and physical solutions to transform how facilities are operated and managed. By adding data intelligence to cleaning operations the end-to-end offering led to a 73% reduction in consumable waste, and 70% reduction in restroom downtime.

Developed Huggies visual design strategy and customer experience roadmap for partners such as Walmart, Costco, Babies R Us and Target, driving increased share-of-basket with each retailer over a rolling 12-month period.

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Precor Inc 

SENIOR INDUSTRIAL DESIGNER

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Designed Precor’s cardio and strength physical product portfolio.

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Design Central 

INDUSTRIAL DESIGNER

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Designed (concept-to-CAD) products ranging from durable goods, consumer electronics and medical devices.​​

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